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Guarantee and after sales

Can I purchase a spare part in order to make repair on my own ?

Yes. Please contact the After Sales Dept through email to get a price quotation while specifying reference of the unit and its series number.

Where can I have the unit repaired ?

Our technicians only are qualified for repairing our units. You then have to return it to our plant in Montauban. However, you can, if agreeable to you, let the device at the distributor from whom you bought it.

Are there any fees for After Sales by BOUYER ? How can I arrange return of equipment ?

So far the item is under guarantee, there will be no fees.

Return of the item to our plant is at your expense, then back return after repair is at BOUYER expense.

If item is no longer covered by guarantee, please contact our After Sales to get a price quotation after repair agreement.

How can I have my BOUYER item repaired ?

This is quite easy ; you have to download the After Sales Return Agreement document on the Web and follow procedure – or you contact the After Sales by email to  savbouyer@bouyer.com.

When does the guarantee start ? In which conditions does it apply ?

Guarantee starts from date of purchase (purchase invoice or delivery note). Guarantee is only valid for repair in our premises.

How long does my BOUYER product benefit from the guarantee ?

All our items are guaranteed 2 (two) years, except CD and cassette mechanisms and hard drive discs which are guaranteed 1 (one) year – refer to our General Sales Conditions

Companies network of fire technology experts